The Food Shelf is open to anyone in need of groceries. It does not matter where you live or how much money your household earns. It is available as a one-time resource or for longer periods of time.
We’ve had conversations with Upper Valley residents looking out for their neighbors who are concerned that they don’t “qualify” for the Food Shelf or they should leave the food for someone else who needs it more. We want to assure you that there is enough to go around. And we don’t want anyone to have to choose between food and their health or paying bills.
Did you know?:
- Many of the people you see at registration are picking up groceries for their neighbors and family members.
- The registration process collects information needed to track how well we are meeting community need, and personal information is not shared.
*Please wear a mask on the Haven’s campus (we have one if you need one) and do not visit the Haven if you are sick, experiencing COVID-19 symptoms, or have been in close contact with someone who has COVID-19.
Yes. Groceries are essential, so you may travel to the Haven for groceries from out of state without having to quarantine before or after your visit.
You can visit the Food Shelf for a week’s worth of groceries once per calendar month. You can visit us for produce, bread, and other specialty items (as available) as often as needed during business hours. See below for more details.
The Food Shelf is open Monday-Wednesday 9:00am-4:30pm, Thursday-Friday 9:00am-3:00pm, and Sunday 12:00-3:00pm.
If you cannot make it to the Haven during those hours and don’t have a family member or friend who can pick up for you, please call 802-295-6500 to talk with a service coordinator.
We will be closed on the following dates in 2021: Monday 5/31, Monday 7/5, Monday 9/6, Thursday 11/25, Friday 12/24, and Friday 12/31. We will close early on Wednesday 11/24/21.
The Food Shelf is located on the Haven’s campus at 713 Hartford Avenue in White River Junction, Vermont.
You can park in our main parking lot, located in front of the Byrne Community Building.
There is an Advance Transit Green Line stop located in front of the Haven on Hartford Avenue.
You may assign a friend or family member to pick up your groceries for you. Local service providers are also welcome to pick up groceries for their clients. If another person is shopping, they will need to provide your registration information upon arrival. Please call in advance or send your friend or family member with a note giving them permission to pick up your Food Shelf groceries for you. These are our registration and order forms for someone picking up groceries.
Upon arrival, please visit the front entrance of the Byrne Community Building. A staff member will be outside to greet you; if they have stepped inside, please ring the doorbell to the right of the front door or connect with someone using the intercom at the registration window. Then take an order number from the stand near the front door.
A staff member will begin your pre-registration process. They’ll ask for your name, cell phone number, and the color and make of your vehicle. If you do not have a cell phone, you will be able to complete registration at the window. If you do not have a vehicle, we welcome you to wait for your order in our weather shelter.
You will be able to customize what’s in your Food Shelf box. We provide an order guide so you can select your preferred items and/or tell us whether you are gluten free or dairy free. If you have a vehicle and cell phone, you can wait in your car after pre-registration and a Haven volunteer will call you to complete your order.
Once your order has been fulfilled, you will be contacted to let you know your order is ready and a Food Shelf volunteer or staff member will deliver your groceries to you outside on a cart. Our version of curbside pick-up! Your order will be delivered to the white tent and the volunteer will call out your name and/or order number. The estimated wait is 15-20 minutes.
Please take your groceries or use the cart to bring them to your vehicle, then kindly return the cart, which will be sanitized for the next customer. We request that no vehicles are driven to the pick-up area due to safety and operations concerns.
Don’t forget that you can get bread, fresh produce, desserts, and more as often as needed Monday-Wednesday 9am-4:30pm, Thursday-Friday 9am-3pm, and Sunday 12-3pm.
Please feel free to contact us in advance of your visit (call 802-295-6500 or email us) to discuss your concerns. You can also ring our front doorbell or visit the registration window to connect with one of our staff members or volunteers when you arrive on campus.
We have accessible parking and ramps on our campus.
All questions are voluntary. If any member of your household is not comfortable answering, please let us know and we will make sure to respect their privacy.
For statistical tracking purposes, we ask many questions, but we do not need proof of address, identity, income, or any other personally identifying information. They are simple questions that do not require any paperwork on your part.
Please come prepared to verbally let us know the name, date of birth, gender identity, relationship to head of household, military status, and town and state of residence for each member of the household, as well as the number of people in the household and whether the household receives any disability income, food stamp benefits, or employment income.
We have produce, bread, desserts, prepared foods, and other items as available Monday-Friday. You are welcome to visit whenever needed to pick up these items. Please check in at registration at the front of our main building (Byrne Community Building) for these items or check for racks of available food in the customer tent or grey shed in our parking lot.
A daily takeout meal is available for pick-up Monday-Friday at the Haven, beginning at 9:00am while supplies last; it includes protein, bread, fruits and/or vegetables, and snacks.
A bread rack is located in the front foyer outside of business hours and on weekends; please help yourself to bread as needed.
The Haven is following guidelines from the CDC as well as normal food handling and safety procedures. All staff and volunteers are practicing physical distancing of six feet or more and wearing masks, and Food Shelf visitors should do the same. All staff and volunteers are participating in mandatory health checks upon entering the building each day; anyone who presents with symptoms of COVID-19 or who has been in contact with someone who has tested positive for COVID-19 is asked to self-quarantine before returning to the Haven. Food Shelf volunteers are wearing gloves when handling food. We have set up hand sanitation stations inside our regular Food Shelf and practice proper hand washing. The Haven’s facilities are cleaned thoroughly multiple times each day.
Per the CDC: “Currently there is no evidence of food or food packaging being associated with transmission of COVID-19.”
Our community service coordinators would be happy to talk to you about other resources that may be available. Please call 802-295-6500 between 9am-4:30pm Monday-Wednesday or 9am-3pm Thursday-Friday to be connected with a service coordinator.
The Upper Valley Haven is part of Upper Valley Strong, a coalition of organizations that come together in times of emergency to help our communities. For additional services and resources, please visit uvstrong.org.