Employment Opportunities

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

We seek compassionate, reliable, and team-oriented individuals to join our Byrne Family Shelter team.

Job Summary

Shelter Associates play a vital role in creating a safe, welcoming, and supportive environment for families experiencing homelessness. Working directly with shelter guests, you will help maintain daily operations, respond to guest needs, support community expectations, and contribute to a positive living environment.

This position is ideal for individuals who are compassionate, adaptable, and able to balance empathy with accountability. Successful candidates will be comfortable working with children and adults from diverse backgrounds and will approach their work using a trauma-informed, strengths-based lens.

What You’ll Do

• Build positive and supportive relationships with shelter guests
• Welcome new guests and help orient them to shelter expectations
• Maintain clean, safe, and welcoming shelter spaces
• Assist with housekeeping, laundry, room preparation, and daily operations
• Conduct regular building and campus safety rounds
• Respond calmly and appropriately to crises, conflicts, medical concerns, and behavioral challenges
• Complete shift notes, incident reports, and other required documentation
• Collaborate with coworkers, volunteers, and community partners
• Support special activities and events
• Participate in team meetings and supervision

What We’re Looking For

• Strong communication and interpersonal skills
• Reliability, professionalism, and sound judgment
• Ability to build rapport with people from diverse backgrounds and experiences
• Commitment to maintaining professional boundaries
• Flexibility and willingness to work collaboratively as part of a team
• Ability to remain calm in stressful situations
• Comfort working in an environment serving families and children
• Ability to lift up to 30 pounds and remain active throughout a shift

Qualifications

Required

• High school diploma or equivalent
• Valid driver’s license

Preferred

• Associate or bachelor’s degree in human services or a related field
• Experience working in a shelter, residential, or social services setting
• First Aid/CPR/AED certification (or willingness to obtain; training provided)

Compensation & Benefits

Starting Pay: $22.00 per hour

Upper Valley Haven offers a comprehensive benefits package for employees working 20 hours or more, including:

• Employer-paid contribution of up to 100% of medical, dental, and vision premiums
• Life and long-term disability insurance
• Generous paid time off
• Paid holidays
• 403(b) retirement plan with employer match
• Professional development and training opportunities

Join Our Team

If you are passionate about supporting families, building community, and making a meaningful difference in the lives of others, we encourage you to apply.

Apply today through this link.

Upper Valley Haven is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and welcoming workplace where all employees and applicants are treated with dignity and respect.

Upper Valley Haven seeks a compassionate, skilled, and collaborative leader to oversee our Family Shelter, Supportive Housing, and Children’s Programs. The Family Programs Manager provides operational and clinical leadership to ensure families experiencing homelessness receive high-quality, trauma-informed services that promote stability, safety, and long-term success.

This position plays a critical role in supporting staff, strengthening program effectiveness, ensuring compliance with organizational and funder requirements, and building partnerships that advance positive outcomes for children and families.

Compensation

Salary: $68,000 to $78,000.  Benefits include Employer-funded health, vision, dental insurance, disability and life insurance, and 403b retirement matching.

What You’ll Do

Program Leadership & Service Delivery

• Provide leadership and oversight for the daily operations of family housing and support programs.
• Foster a trauma-responsive, strengths-based culture that promotes dignity, respect, and participant empowerment.
• Support program planning, implementation, evaluation, and continuous improvement.
• Facilitate effective communication across staff, programs, and departments.
• Participate in an agency-wide on-call rotation.

Staff Leadership & Clinical Supervision

• Provide supervision, coaching, and professional development to program staff.
• Support recruitment, hiring, onboarding, training, scheduling, and performance management activities.
• Build a collaborative, accountable, and mission-driven team culture.
• Offer guidance on complex participant situations and service planning.

Quality Assurance & Compliance

• Ensure compliance with organizational policies, licensing standards, grant requirements, and best practices.
• Monitor documentation and recordkeeping to ensure accuracy, quality, and timeliness.
• Support program evaluation, data collection, reporting, and outcome measurement.
• Identify opportunities to improve services and participant outcomes.

Safety & Risk Management

• Maintain a safe, welcoming, and trauma-informed environment for families, children, staff, and volunteers.
• Support implementation of safety procedures, emergency response protocols, and risk management practices.
• Collaborate with staff and partners to address crises and promote participant well-being.

Financial Stewardship & Community Partnerships

• Assist with budget management and responsible use of program resources.
• Support grant reporting and program accountability requirements.
• Develop and maintain strong partnerships with community organizations, service providers, funders, and other stakeholders.
• Represent Upper Valley Haven in community collaborations and initiatives.

What We’re Looking For

Successful candidates will bring:

• Experience supervising and developing staff
• Strong understanding of trauma-informed, strengths-based, and participant-centered practices
• Knowledge of homelessness, housing instability, poverty, behavioral health, and community support systems
• Excellent communication, relationship-building, and conflict-resolution skills
• Ability to manage multiple priorities and respond effectively in a dynamic environment
• Experience with documentation, compliance, program evaluation, and data-informed decision-making
• Sound judgment, professionalism, and the ability to navigate complex situations with compassion and accountability
• Commitment to diversity, equity, inclusion, and belonging

Qualifications

Required

• Bachelor’s degree in Social Work, Counseling, Human Services, Psychology, Education, Public Health, or a related field, or equivalent combination of education and experience.
• Experience in human services, housing, shelter, family services, or a related field.
• Experience supervising staff or leading teams.

Preferred

• Master’s degree in a related field.
• Clinical licensure or progress toward licensure.
• Experience with homeless services, supportive housing, family services, or nonprofit program management.
• Experience with grant-funded programs and outcome reporting.

Why Join Upper Valley Haven?

At Upper Valley Haven, we work every day to help people move out of homelessness and hunger toward greater stability and self-sufficiency. We value compassion, collaboration, accountability, and continuous learning. Join a dedicated team making a meaningful difference in the lives of families in our community.

Upper Valley Haven is an Equal Opportunity Employer and encourages applications from candidates with diverse backgrounds and lived experiences.

Interested candidates can apply using this link.

Full description and more details [PDF]

At Upper Valley Haven, we believe everyone deserves access to food, shelter, and support with dignity and respect. We are seeking a welcoming, organized, and community-minded Community Food Market Registration Coordinator to help create a positive first experience for customers accessing our Community Food Market.

About the Role 

The Community Food Market Registration Coordinator owns the customer registration and check-in experience for the Community Food Market. As one of the first people customers encounter, you play a critical role in helping individuals feel welcome, respected, and comfortable while accessing food resources and other Haven services.

This position combines customer service, volunteer coordination, and administrative responsibilities. You’ll manage customer registrations, maintain accurate records, support registration volunteers, and help ensure the waiting and reception areas are organized, accessible, and informative. You’ll also look for ways to improve the registration experience, reduce barriers to access, and ensure customers receive the information and resources they need.

What You’ll Do 

• Welcome and assist new and returning Community Food Market customers.
• Manage the customer registration and check-in process.
• Maintain accurate and confidential customer records and data.
• Train, schedule, and support registration volunteers.
• Help create a welcoming, inclusive, and customer-centered environment.
• Support customers who speak languages other than English through available tools and resources.
• Maintain a comfortable, organized, and informative waiting area.
• Connect customers with Haven programs and community resources.
• Identify opportunities to improve registration processes, communication, and customer experience.

What We’re Looking For 

• Experience in customer service, administrative support, human services, food access programs, volunteer coordination, or a related field.
• Strong communication and interpersonal skills.
• Exceptional attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a busy, public-facing environment.
• Comfort using Microsoft Outlook, Excel, and database systems.
• Ability to work effectively with people from diverse backgrounds and experiences.
• A welcoming, respectful, and professional approach to customer service.
• Reliability, sound judgment, and strong organizational skills.

Helpful but Not Required 

• Experience coordinating volunteers.
• Experience in nonprofit, food access, healthcare, education, or community service settings.
• Experience supporting customers who speak languages other than English.
• Bilingual or multilingual skills.

Schedule: Monday–Thursday, 32 hours per week, on-site in White River Junction.

Compensation: $24–$25 per hour. Benefits include:

• Employer-paid healthcare premiums
• Generous paid time off
• Paid holidays
• Life insurance
• 403(b) retirement plan with employer match

Join Our Team 

If you’re passionate about creating welcoming experiences, supporting community members with dignity and respect, and ensuring people can access the resources they need, we’d love to hear from you.

Apply today to join Upper Valley Haven and help strengthen food access in our community.

Upper Valley Haven is an Equal Opportunity Employer.

Interested candidates can apply using this link.

Full description and more details [PDF]

About Upper Valley Haven 

Since 1980, Upper Valley Haven has provided temporary shelter, food, education, problem-solving support, and related services to people experiencing poverty, housing instability, and food insecurity. Grounded in respect, kindness, dignity, accountability, hospitality, and community participation, the Haven serves as a vital community resource for individuals and families across the Upper Valley. Volunteers play a critical role in advancing this mission by strengthening programs, expanding community engagement, and increasing organizational capacity.

Position Summary 

Upper Valley Haven is seeking a highly organized, relationship-focused Volunteer Services Coordinator to lead and strengthen the organization’s volunteer program. This position is responsible for recruiting, onboarding, scheduling, training, supporting, recognizing, and retaining volunteers across multiple Haven programs

The Volunteer Services Coordinator serves as both a hands-on coordinator and a systems-minded program leader. Working collaboratively with staff, community partners, schools, businesses, and volunteers, this role develops and improves volunteer systems, creates meaningful service opportunities, tracks program effectiveness, and helps ensure volunteers have a positive and mission-centered experience.

The ideal candidate is an excellent communicator who enjoys building relationships, managing multiple priorities, solving problems, and creating systems that support organizational effectiveness and community engagement.

Compensation

Salary: $58,000–$62,000 annually, depending on experience and qualifications.

Benefits include:

• Medical, dental, and vision insurance
• Paid holidays and generous paid time off
• Employer-paid life and long-term disability insurance
• 403(b) retirement plan with employer match
• Professional development opportunities
• Hybrid work flexibility based on operational needs

Key Responsibilities 

Volunteer Recruitment & Stewardship

• Recruit, onboard, place, and retain individual and group volunteers.
• Respond to volunteer inquiries and guide prospective volunteers through the onboarding process.
• Foster a welcoming and inclusive volunteer experience that encourages long-term engagement.
• Coordinate volunteer appreciation and recognition efforts.

Volunteer Program Coordination 

• Manage volunteer scheduling, assignments, communications, and ongoing support.
• Ensure volunteer placements align with organizational needs and volunteer interests.
• Coordinate volunteer participation across multiple Haven programs and events.
• Provide hands-on support for volunteer activities, orientations, and group service projects.

Program Development & Systems Improvement

• Develop and improve volunteer recruitment, training, engagement, and retention systems.
• Create and refine volunteer processes, tools, and documentation that support consistency and efficiency.
• Collaborate with staff to identify new volunteer opportunities and strengthen existing programs.
• Evaluate volunteer utilization and recommend improvements that enhance organizational impact.

Training & Community Engagement 

• Facilitate volunteer orientations and develop training materials that communicate Haven’s mission, values, and expectations.
• Represent the Haven through presentations, outreach events, tabling opportunities, and community partnerships.
• Build relationships with schools, civic organizations, faith communities, businesses, and other community partners.

Data Management & Reporting 

• Maintain accurate volunteer records, schedules, and participation data.
• Track volunteer hours, engagement trends, and program outcomes.
• Prepare reports and analyses that support planning, decision-making, and continuous improvement.
• Utilize volunteer management software and other systems to ensure effective program administration.

Required Skills & Attributes 

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication abilities.
• Exceptional organizational skills with strong attention to detail.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong problem-solving skills and sound judgment.
• Ability to work collaboratively across departments and with diverse stakeholders.
• Comfort with public speaking, presentations, and group facilitation.
• Systems-thinking mindset with a focus on continuous improvement.
• Commitment to Upper Valley Haven’s mission, values, and community-centered approach.

 

Education & Experience 

• Bachelor’s degree in nonprofit management, human services, communications, public administration, education, human resources, or a related field preferred; equivalent experience will be considered.
• Three or more years of experience in volunteer coordination, community engagement, nonprofit operations, program administration, or a related field.
• Experience coordinating recruitment, onboarding, training, scheduling, and engagement activities.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint.
• Experience using volunteer management systems, databases, or similar software tools preferred.

Physical Requirements 

• Ability to move throughout Haven facilities and community locations.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to occasionally lift and move materials weighing up to 25 pounds.
• Ability to travel locally for community meetings, volunteer events, and outreach activities.

Work Environment & Schedule 

Upper Valley Haven sits on a four-building campus about a mile northwest of the center of White River Junction. Office space within the campus will be provided. A fifth off-campus shelter will open in the fall. The Haven’s business hours run from 8:30 to 4:30, while Haven shelters are staffed 24/7.

This is a full-time position that generally operates during regular business hours, Monday through Friday. Occasional evening and weekend hours are required to support volunteer groups, community events, trainings, and organizational activities. A hybrid work schedule may be available based on organizational and program needs.

Why Join Upper Valley Haven? 

At Upper Valley Haven, you will have the opportunity to connect community members to meaningful service while advancing a mission that improves lives every day. You will work alongside passionate colleagues, dedicated volunteers, and community partners who are committed to reducing homelessness and food insecurity throughout the Upper Valley. This role offers the chance to build relationships, strengthen community engagement, and make a lasting impact on the people and communities we serve.

Equal Employment Opportunity Statement 

Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and welcoming workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.  UVH follows all EEOC guidance and federal and state laws regarding background screening.

Interested candidates should apply through this link.

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. We are a hardworking, vibrant, and agile team that navigates a complex environment of service within a culture of cooperation. We seek connection and resolve to stand together during challenges and acknowledge each other’s value. We validate feelings, honor differences, and celebrate victories. We strive to support the well-being and the personal and professional growth of our team members. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

Overview

Leahy Shelter Staff will work out of the Haven’s new shelter at 608 North Main Street, White River Junction, VT. Permanent staff positions include both second shift (4:00 pm–12:30 am) and third shift (12:00 am–8:30 am), with coverage provided seven days a week. Staff in these roles have a passion for helping their fellow community members and a willingness to learn. These are awake shifts requiring continuous engagement and monitoring responsibilities throughout the shift.

Benefits

Our benefits package includes medical, dental, vision, paid holidays, generous paid time off, life insurance, and a matching 403(b) retirement plan.

Paid Training

We invest in the growth and development of our staff with a role-based, funded learning and development plan. Training and ongoing support are provided, including orientation to trauma-informed care, de-escalation practices, CPR, Narcan, Mental Health First Aid, Niche Academy online shelter training and shelter operations training.

Compensation

The pay rate for this position is $22.00 per hour plus an additional $1.50 per hour for Third Shift. This position accrues paid time off based on hours worked.

Position Details and Responsibilities

The Leahy Shelter will have two Shelter Staff on each shift. Staff hold full or part-time positions and have fixed schedules. Positions include weekend and holiday hours. Shelter Staff assist guests with a variety of needs, facilitate operations, conduct intake paperwork, help serve meals, and ensure the environment is safe, clean, and welcoming. Staff build positive and supportive relationships and are respectful and accepting of people facing challenges in their lives. Shelter Staff play an important role in creating a safe, respectful, and supportive environment for community members who are experiencing homelessness.

Requirements

Critical to the success of this position are:

• Reliability and punctuality are vitally important to ensure the smooth operation of the shelter.
• Demonstrates integrity, honesty, and accountability in all interactions with guests, coworkers, volunteers, and community partners.
• Ability to work independently and collaboratively as part of a Ability to communicate consistently with team members and guests.
• Grounded and calm in stressful
• A willingness to ask questions, seek support, and learn new
• De-escalation skills and an understanding of trauma, substance misuse, and mental health concerns.
• Flexibility and adaptability
• Ability to identify challenges and suggest solutions
• Ability to focus on the strengths, skills, interests, and needs of others

Working Conditions

• Work is performed in a fast-paced shelter environment and may include exposure to challenging behaviors, frequent walking, and stair use.
• Must be able to bend, move about, and lift up to 30 pounds
• This position requires routine cleaning and facility upkeep, restocking supplies, food service, and occasionally clearing and sanding snow on pathways/walkways.

Experience & Education

• Associate’s or bachelor’s degree in human services or similar field preferred
• Previous experience working in a shelter or social services setting preferred
• Valid driver’s license
• First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by federal, state or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Interested candidates should apply through this link.

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. We are a hardworking, vibrant, and agile team that navigates a complex environment of service within a culture of cooperation. We seek connection and resolve to stand together during challenges and acknowledge each other’s value. We validate feelings, honor differences, and celebrate victories. We strive to support the well-being and the personal and professional growth of our team members. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

Overview

Leahy Shelter Staff will work out of the Haven’s new shelter at 608 North Main Street, White River Junction, VT. Permanent staff positions include both second shift (4:00 pm–12:30 am) and third shift (12:00 am–8:30 am), with coverage provided seven days a week. Staff in these roles have a passion for helping their fellow community members and a willingness to learn. These are awake shifts requiring continuous engagement and monitoring responsibilities throughout the shift.

Benefits

Our benefits package includes medical, dental, vision, paid holidays, generous paid time off, life insurance, and a matching 403(b) retirement plan.

Paid Training

We invest in the growth and development of our staff with a role-based, funded learning and development plan. Training and ongoing support are provided, including orientation to trauma-informed care, de-escalation practices, CPR, Narcan, Mental Health First Aid, Niche Academy online shelter training and shelter operations training.

Compensation

The pay rate for this position is $22.00 per hour plus an additional $1.50 per hour for Third Shift. This position accrues paid time off based on hours worked.

Position Details and Responsibilities

The Leahy Shelter will have two Shelter Staff on each shift. Staff hold full or part-time positions and have fixed schedules. Positions include weekend and holiday hours. Shelter Staff assist guests with a variety of needs, facilitate operations, conduct intake paperwork, help serve meals, and ensure the environment is safe, clean, and welcoming. Staff build positive and supportive relationships and are respectful and accepting of people facing challenges in their lives. Shelter Staff play an important role in creating a safe, respectful, and supportive environment for community members who are experiencing homelessness.

Requirements

Critical to the success of this position are:

• Reliability and punctuality are vitally important to ensure the smooth operation of the shelter.
• Demonstrates integrity, honesty, and accountability in all interactions with guests, coworkers, volunteers, and community partners.
• Ability to work independently and collaboratively as part of a Ability to communicate consistently with team members and guests.
• Grounded and calm in stressful
• A willingness to ask questions, seek support, and learn new
• De-escalation skills and an understanding of trauma, substance misuse, and mental health concerns.
• Flexibility and adaptability
• Ability to identify challenges and suggest solutions
• Ability to focus on the strengths, skills, interests, and needs of others

Working Conditions

• Work is performed in a fast-paced shelter environment and may include exposure to challenging behaviors, frequent walking, and stair use.
• Must be able to bend, move about, and lift up to 30 pounds
• This position requires routine cleaning and facility upkeep, restocking supplies, food service, and occasionally clearing and sanding snow on pathways/walkways.

Experience & Education

• Associate’s or bachelor’s degree in human services or similar field preferred
• Previous experience working in a shelter or social services setting preferred
• Valid driver’s license
• First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by federal, state or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Interested candidates should apply through this link.

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

We are seeking compassionate and motivated staff members to join our team. In this role, you will be responsible for providing direct support to guests, ensuring a safe and clean environment, and assisting with the daily operations of the Resource Center.

Job Summary

The Resource Center Staff cultivates positive, supportive relationships with guests while promoting a strong sense of community. Using person-centered and trauma-informed approaches, this role supports daily operations of the Resource Center and helps maintain a welcoming, respectful, and safe environment grounded in standards of wellbeing, communication, and safety.  Staff work closely with guests to empower their strengths, honor individual experiences, and support the pursuit of self-defined goals. This position requires professionalism and the ability to engage effectively with individuals, children, and families while providing support that balances compassion with accountability.

The Haven will employ three full-time Staff during 1st shift with a Monday to Friday 8:00 am to 4:30 pm schedule.

Duties and Responsibilities

• Welcome guests in a respectful, trauma-informed and culturally responsive
manner and orient them to Resource Center expectations and policies
• Maintain safe, clean, and welcoming spaces
• Assist with laundry, custodial tasks, daily cleaning lists, and mealtime
management
• Conduct intakes and basic needs assessments
• Complete written shift documentation in a timely and accurate manner
• Communicate collaboratively and professionally with other team members who
serve guests, including service coordinators, other Resource Center associates,
and managers
• Assist with coordination of on-site services, workshops, or partner visits
• Respond appropriately to crises, conflict, medical needs, and behavioral
challenges
• Participate in team meetings and weekly supervision
• Communicate important information to staff and supervisors including incident
reports and contact emergency services when needed.
• Support guests with completing applications, forms, and accessing online
services, community resource connections, and supporting basic needs

Compensation and Benefits  
• $22/hour
• Employer-paid contribution up to 100% of healthcare premiums for medical, dental, vision, life insurance and long-term disability
• Paid holidays
• Generous paid time off
• Matching 403(b) retirement plan

Skills and Qualifications
• Strong written and verbal communication
• Reliability and punctuality
• Commitment to work non-traditional hours including holidays
• Ability to build rapport with diverse individuals
• Ability to maintain strong professional boundaries and to remain calm in face of
crisis situations
• Understand the impact of being unsheltered, instability, mental health, and substance misuse
• Flexibility, adaptability, and teamwork
• Ability to work calmly in stressful or crisis situations
• Ability to bend, lift up to 30 lbs., walk on varying terrain, and perform active duties throughout shifts

Experience & Education 
• Associate or bachelor’s degree in human services or similar field preferred
• Previous experience working in a shelter or social services setting preferred
• Valid driver’s license
• First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Interested candidates should apply through this link.

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

We are seeking compassionate and motivated staff members to join our team. In this role, you will be responsible for providing direct support to guests, ensuring a safe and clean environment and assisting with the daily operations of the Resource Center.

Job Summary

The Resource Center Staff cultivates positive, supportive relationships with guests while promoting a strong sense of community. Using person-centered and trauma-informed approaches, this role supports daily operations of the Resource Center and helps maintain a welcoming, respectful, and safe environment grounded in standards of wellbeing, communication, and safety.  Staff work closely with guests to empower their strengths, honor individual experiences, and support the pursuit of self-defined goals. This position requires professionalism and the ability to engage effectively with individuals, children, and families while providing support that balances compassion with accountability.

The Haven will employ two 16-hour/week Staff 1st shift Saturday and Sunday, 8:00 am – 4:30 pm. Team meetings (monthly or every two weeks) and supervision conversations will be scheduled during regular business hours.

Duties and Responsibilities

• Welcome guests in a respectful, trauma-informed and culturally responsive
manner and orient them to Resource Center expectations and policies
• Maintain safe, clean, and welcoming spaces
• Assist with laundry, custodial tasks, daily cleaning lists, and mealtime
management
• Conduct intakes and basic needs assessments
• Complete written shift documentation in a timely and accurate manner
• Communicate collaboratively and professionally with other team members who
serve guests, including service coordinators, other Resource Center associates,
and managers
• Assist with coordination of on-site services, workshops, or partner visits
• Respond appropriately to crises, conflict, medical needs, and behavioral
challenges
• Participate in team meetings and weekly supervision
• Communicate important information to staff and supervisors including incident
reports and contact emergency services when needed.
• Support guests with completing applications, forms, and accessing online
services, community resource connections, and supporting basic needs

Compensation and Benefits  
• $22/hour

Skills and Qualifications
• Strong written and verbal communication
• Reliability and punctuality
• Commitment to work non-traditional hours, including weekends and holidays
• Ability to build rapport with diverse individuals
• Ability to maintain strong professional boundaries and to remain calm in face of
crisis situations
• Understand the impact of being unsheltered, instability, mental health, and substance misuse
• Flexibility, adaptability, and teamwork
• Ability to work calmly in stressful or crisis situations
• Ability to bend, lift up to 30 lbs., walk on varying terrain, and perform active duties throughout shifts

Experience & Education 
• Associate or bachelor’s degree in human services or similar field preferred
• Previous experience working in a shelter or social services setting preferred
• Valid driver’s license
• First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Interested candidates should apply through this link.