Employment Opportunities
At the Upper Valley Haven, we are committed to delivering essential human services to the people of the Upper Valley – we are large enough to make a difference while creating a warm, human experience for all we serve.
About the Upper Valley Haven
Since 1980, the Haven has provided temporary shelter and educational programming for homeless families and adults, as well as food to anyone in need. The Haven offers support and fosters independence through four domains of service: Food, Shelter, Education, and Problem Solving. The Haven is open 365 days per year and never charges for any of its services. We serve over 14,500 people per year.
Our Values
- We welcome all who enter our doors as equals, respecting dignity and accepting without judgment
- We encourage those we serve to develop their capacity for independence and self-sufficiency
- We seek the support and participation of the community
- We pledge to be thrifty with our resources, generous in our hospitality and accountable to the individuals and organizations that support us
Employee Benefits
*benefits vary depending on FTE status
Open Positions
Join our team and help us create a community where people find hope and discover possibility.
The Upper Valley Haven provides temporary shelter, permanent supportive housing, food, and problem solving to those in need. We are committed to delivering essential human services to the people of the Upper Valley – we are large enough to make a difference while creating a warm, human experience for all we serve. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.
Position Summary
The Clinical Supervisor of Family Programs provides leadership, clinical oversight, and program support for services offered to families in shelter and supportive housing. This role supervises Family Services Coordinators, Shelter Staff, Per Diem Staff, and the Children’s Services Program. As a member of the Haven’s Leadership Team, the Supervisor contributes to organizational planning and represents the Haven in the community.
Key Responsibilities
- Provide supervision and coaching to program staff
- Oversee daily operations of family shelter, supportive housing and children’s programs
- Ensure trauma-informed, mission-aligned service delivery
- Support program development, documentation, and evaluation
- Lead or participate in training, hiring, onboarding, and performance reviews
- Build and maintain community partnerships
- Participate in a 5-week rotation of on-call coverage (Friday–Friday)
Qualifications
- Master’s degree in social work, Psychology, Human Services, or related field
- 5+ years’ experience supporting families experiencing poverty or homelessness
- Supervisory experience and strong operational skills
- Knowledge of mental health, substance use, and trauma-informed care
- Strong communication and team leadership skills
Benefits
- Medical, dental, and vision insurance, life insurance
- 403(b) retirement plan with employer match
- Over 5 weeks of paid time off annually plus paid holidays
- Funded learning & development opportunities
- Dog-friendly workplace
The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
Interested candidates should apply through this link.
The Upper Valley Haven employs Shelter Associates across multiple programs and shifts. We are currently looking for a 1st shift Shelter Associate, with a Friday to Monday (4 days) 8:00 AM to 4:30 PM schedule in the Byrne Family Shelter. This is a 32 hour a week position.
Job Summary
Shelter Associates cultivate positive and supportive relationships with guests while promoting community values. They assist with daily shelter operations and help ensure a welcoming environment based on our standards of respect, well-being, communication, and safety. Associates empower guests to build on their strengths and pursue individual goals. This role requires professionalism, trauma informed engagement of individuals, children, and families, and the ability to provide support that is balanced in both compassion and accountability.
Duties and Responsibilities
- Maintain safe, clean, and welcoming shelter spaces
- Assist with laundry, custodial tasks, room preparations, and daily cleaning lists
- Welcoming new guests and orienting them to new shelter expectation/polices
- Conduct rounds during evening and overnight shifts as assigned
- Complete written shift documentation
- Communicate collaboratively/positively with other staff who services guest, i.e. Service Coordinator, other Shelter Associates, and Managers
- Enforce safety rules and regulations to maintain physically and emotionally safe setting for caregivers and children
- Respond appropriately to crises, conflict, medical needs, and behavioral challenges
- Participate in team meetings and weekly supervision
- Communicate important information with staff and supervisors including incident reports and contact emergency services when needed.
- Assist with special program activities and events
Compensation and Benefits
- $22/hour
- Employer-paid contribution up to 100% of healthcare premiums for medical, dental, vision, life insurance and long-term disability
- Paid holidays
- Generous paid time off
- Matching 403(b) retirement plan
Skills and Qualifications
- Strong written and verbal communication
- Reliability and punctuality
- Commitment to work non-traditional hours, including weekends and holidays
- Ability to build rapport with diverse individuals
- Ability to maintain strong professional boundaries and to remain calm in face of crisis situations
- Understand the impact being unsheltered, poverty, mental health, and substance misuse
- Flexibility, adaptability, and teamwork
- Ability to work calmly in stressful or crisis situations
- Comfortability in settings with children of all ages, needs, and presentations
- Ability to bend, lift, walk on varying terrain, and perform active duties throughout shifts
Required: High School diploma or equivalent. First Aid/CPR/AED certification and a valid driver’s license are required (training available if needed).
The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.
Interested candidates should apply through this link.