The concept of Learning Opportunities at the Haven is based on the individualized principles of adult learning, and four levels of personal transformation. The first level is Inner Self which is primarily defined by self-esteem and self-acceptance. This is the foundation for successful learning. We help clients achieve this first level through our Expressive Arts Program. These opportunities draw on creativity, and promote socialization, self-confidence and self expression among people whose low self-esteem has been reinforced by poverty and homelessness. The arts are broad and include traditional media such as photography, print making, wood working, painting and sculpture, as well as music, dance and drama, and all can be vital tools for self-discovery. The second level is Motivation; motivation for change and the willingness to take risks. During this stage individuals identify what they want to change and personal goals and activities to work toward success. This level is individualized, and developed and achieved with the guidance of Case Managers. Each person has an individualized plan which outlines their current situation and goals for progress and success. The third component is Tools, which are concrete skills that are learned through more practical education. Our Job Smarts Program, a partnership with the Career Development Office (CDO) at the Tuck School of Business, is one option in building a toolbox. The program’s goal is to leverage the strategies the CDO uses to guide their MBA students through the recruiting process to help the Haven’s low-income residents successfully manage the job search process. It covers all aspects of employment success from identifying skills and proper presentation at an interview to resume writing and role playing to build self-confidence. The last level is Accomplishment, and is defined by successful achievement of goals, and ultimately, sustainability. Results of the Learning Opportunities Program are measured in increased confidence and sense of self worth and by whether skills are mastered, taking into consideration that accomplishments need to be assessed on the individual level, instead of being defined in relation to others.